Upon checking in, my butler, Franklyn, met me at reception, streamlined
the checking in process, and had my bags delivered to my rooms. Upon
my arrival I discovered that all my clothes had been expertly put away. Franklyn
then sat down with me and explained the many options I had for my stay.
Then I was handed a cell phone with a direct connection to him, so I
could call whenever he was needed “I will make your dinner reservations
for you and escort you to dinner to make sure all is in order, I will
take your drink or wine order and get you settled in, if you ever need
me, just call on the cell”.
This Butler program has been in effect for a year now and it is very
successful. Each candidate is trained by The Guild of Professional
English Butlers of London, England. David Roper, General Manager,
told me “The success of our program is proven by how many butlers
get hired away by guests, it shows how well we train them”. So
successful that Sandals is now implementing this service in other properties.
Since weddings are one of the main attractions at Sandals Ocho Rios,
the butler service has become very much in demand. Anyone who has
been thru planning a wedding knows that there are a multitude of last
minute things to do and decide. Having someone right by your side
that knows everything and everyone at the resort can greatly help all
go smoothly.
I came in before sunset from sailing only to discover that the slacks
that I had planned on wearing for dinner were wrinkled, now where is
that cell phone? Called Franklyn, he came up, took my pants and
shirt away and returned 15 minutes later with them pressed to perfection.
Having someone to arrange all your activities, making sure you get to
them on time, press your clothes, serve you coffee or meals in your room
and then the absolute best, having Franklyn pack my bags. I am
the world’s worst packer, so I just let Franklyn do it all and
guess what? I had space left over in the same suitcase that I brought
in stuffed. Have to learn to fold like that.
Franklyn was also very familiar with Ocho Rios and was able to supply
me with tourist tips and little known facts. During my stay, the
service, the assistance and the insider information that Franklyn provided
transformed my vacation experience.
I felt as if I had been transported to a magical realm of luxury and
opulence, where kind and courteous service had been developed into an
art.
Ahhhhh, thank you, Franklyn, for providing for me a taste of the good
life.
Sandals Ocho Rios has always been famous for its' service but this new
butler service takes it to GREATER heights.
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Rios Homeage
